Return Eligibility

A return may be accepted when all the following conditions are met:

• The request is submitted within 15 days of delivery.
• The product has not been used, worn, washed, or altered.
• The original packaging, labels, seals, and accessories are intact.
• The customer provides the order number or proof of purchase.
• The product is not classified as a non-returnable item.

Non-Returnable Items

For health, hygiene, safety, and quality-control reasons, the following products cannot be returned or exchanged once opened, tried on, used, or removed from their sealed packaging:

• Compression garments, shapewear, postoperative garments, and intimate apparel
• Health, personal-care, hygiene, and body-contact products
• Intimate or sanitary goods
• Food products, probiotics, supplements, and consumable items
• Products with broken or removed hygiene or security seals
• Personalized, customized, or made-to-order products
• Gift cards and downloadable or digital products
• Clearance, final-sale, or non-returnable promotional items
• Hazardous materials or flammable liquids

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. Contact SHOPIWORLDS as soon as possible when an item arrives damaged, defective, incomplete, or different from the item ordered.

Please include your order number and clear photographs showing the product, packaging, shipping label, and the reported issue.

Do not use, dispose of, or return the product before receiving instructions from our customer-care team.

How to Request a Return

1. Email support@shopiworlds.com with your order number and the reason for the request.
2. Include clear photographs when the item is damaged, defective, or incorrect.
3. Wait for approval and return instructions from our customer-care team.
4. Pack the approved item securely with all original packaging, labels, accessories, and documents.

Return Shipping

When a return is requested due to a change of mind, incorrect size selection, or another reason not caused by SHOPIWORLDS, the customer may be responsible for the return-delivery cost.

When SHOPIWORLDS confirms that an item was supplied incorrectly or arrived damaged or defective, our team will advise you regarding the available return or replacement arrangement.

Original delivery fees and additional express-delivery charges are non-refundable unless the return results from an error confirmed by SHOPIWORLDS.

Refund Process

After the approved return is received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds are issued to the original payment method. The time required for the amount to appear may vary depending on the bank, card provider, or payment service.

Any applicable return-delivery costs, missing-item charges, or non-refundable delivery fees may be deducted where appropriate.

Exchanges

Exchanges are subject to product eligibility and stock availability. Hygiene-sensitive products cannot be exchanged once the packaging or product seal has been opened.

To request an exchange, contact support@shopiworlds.com before sending the product back.

If the requested replacement is unavailable, an approved refund may be issued according to this policy.

Order Cancellations

Contact us immediately when you need to cancel an order. We will try to assist before the order is processed or dispatched.

Once an order has been prepared, handed to the courier, or dispatched, cancellation may no longer be possible. The standard return conditions will then apply after delivery.