.sw-refund-policy,
.sw-refund-policy * {
box-sizing: border-box;
}
.sw-refund-policy {
--sw-navy: #012261;
--sw-navy-dark: #001642;
--sw-black: #0b0b0d;
--sw-white: #ffffff;
--sw-ivory: #f8f7f4;
--sw-champagne: #c3a276;
--sw-text: #303238;
--sw-muted: #6f737b;
--sw-border: #e6e3dd;
max-width: 980px;
margin: 0 auto;
padding: 30px 18px 70px;
color: var(--sw-text);
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
Helvetica, Arial, sans-serif;
line-height: 1.7;
}
.sw-refund-policy h1,
.sw-refund-policy h2,
.sw-refund-policy h3,
.sw-refund-policy p {
margin-top: 0;
}
.sw-policy-hero {
position: relative;
overflow: hidden;
padding: 60px 35px;
margin-bottom: 28px;
text-align: center;
color: var(--sw-white);
background:
radial-gradient(
circle at 85% 15%,
rgba(195, 162, 118, 0.3),
transparent 32%
),
linear-gradient(135deg, var(--sw-navy-dark), var(--sw-navy));
border-radius: 24px;
}
.sw-policy-hero::after {
content: "";
position: absolute;
right: -80px;
bottom: -130px;
width: 280px;
height: 280px;
border: 1px solid rgba(255, 255, 255, 0.1);
border-radius: 50%;
}
.sw-policy-brand {
position: relative;
z-index: 1;
margin-bottom: 13px;
color: var(--sw-champagne);
font-size: 12px;
font-weight: 800;
letter-spacing: 3px;
text-transform: uppercase;
}
.sw-policy-hero h1 {
position: relative;
z-index: 1;
margin-bottom: 15px;
color: var(--sw-white);
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(32px, 6vw, 52px);
font-weight: 500;
line-height: 1.12;
letter-spacing: -0.5px;
}
.sw-policy-hero p {
position: relative;
z-index: 1;
max-width: 650px;
margin: 0 auto;
color: rgba(255, 255, 255, 0.78);
font-size: 15px;
}
.sw-policy-overview {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 15px;
margin-bottom: 30px;
}
.sw-overview-card {
padding: 24px 18px;
text-align: center;
background: var(--sw-white);
border: 1px solid var(--sw-border);
border-radius: 16px;
}
.sw-overview-card span {
display: block;
margin-bottom: 8px;
color: var(--sw-champagne);
font-size: 11px;
font-weight: 800;
letter-spacing: 1.6px;
text-transform: uppercase;
}
.sw-overview-card strong {
display: block;
color: var(--sw-navy);
font-size: 15px;
line-height: 1.45;
}
.sw-policy-introduction {
padding: 24px;
margin-bottom: 22px;
background: var(--sw-ivory);
border-left: 3px solid var(--sw-champagne);
border-radius: 0 14px 14px 0;
}
.sw-policy-introduction p {
margin-bottom: 10px;
font-size: 15px;
}
.sw-policy-introduction p:last-child {
margin-bottom: 0;
}
.sw-policy-section {
padding: 30px;
margin-bottom: 18px;
background: var(--sw-white);
border: 1px solid var(--sw-border);
border-radius: 18px;
}
.sw-policy-section h2 {
padding-bottom: 13px;
margin-bottom: 18px;
color: var(--sw-navy);
font-family: Georgia, "Times New Roman", serif;
font-size: 25px;
font-weight: 500;
line-height: 1.25;
border-bottom: 1px solid var(--sw-border);
}
.sw-policy-section p {
margin-bottom: 14px;
font-size: 14px;
}
.sw-policy-section ul,
.sw-policy-section ol {
padding-left: 22px;
margin: 0;
}
.sw-policy-section li {
padding-left: 4px;
margin-bottom: 10px;
font-size: 14px;
}
.sw-policy-section li::marker {
color: var(--sw-champagne);
}
.sw-policy-note {
padding: 16px 18px;
margin-top: 20px;
color: #493b29;
background: #fbf6ed;
border: 1px solid #eadcc5;
border-radius: 12px;
font-size: 13px;
}
.sw-policy-note strong {
color: var(--sw-black);
}
.sw-refund-policy a:not(.sw-policy-button) {
color: var(--sw-navy);
font-weight: 700;
text-decoration: underline;
text-underline-offset: 3px;
}
.sw-policy-contact {
padding: 45px 25px;
margin-top: 30px;
text-align: center;
color: var(--sw-white);
background:
radial-gradient(
circle at top right,
rgba(195, 162, 118, 0.2),
transparent 35%
),
var(--sw-black);
border-radius: 22px;
}
.sw-policy-contact-label {
margin-bottom: 10px;
color: var(--sw-champagne);
font-size: 11px;
font-weight: 800;
letter-spacing: 2px;
text-transform: uppercase;
}
.sw-policy-contact h2 {
margin-bottom: 12px;
color: var(--sw-white);
font-family: Georgia, "Times New Roman", serif;
font-size: 30px;
font-weight: 500;
}
.sw-policy-contact p {
max-width: 580px;
margin: 0 auto 24px;
color: rgba(255, 255, 255, 0.72);
font-size: 14px;
}
.sw-policy-button {
display: inline-flex;
align-items: center;
justify-content: center;
min-height: 50px;
padding: 13px 28px;
color: var(--sw-navy);
background: var(--sw-white);
border: 1px solid var(--sw-white);
border-radius: 2px;
font-size: 12px;
font-weight: 800;
letter-spacing: 1.5px;
text-decoration: none;
text-transform: uppercase;
transition:
background 0.2s ease,
color 0.2s ease,
transform 0.2s ease;
}
.sw-policy-button:hover {
color: var(--sw-white);
background: transparent;
transform: translateY(-1px);
}
.sw-policy-footer {
margin-top: 22px;
color: rgba(255, 255, 255, 0.48);
font-size: 11px;
letter-spacing: 1px;
text-transform: uppercase;
}
@media screen and (max-width: 749px) {
.sw-refund-policy {
padding: 18px 12px 45px;
}
.sw-policy-hero {
padding: 42px 20px;
border-radius: 18px;
}
.sw-policy-overview {
grid-template-columns: 1fr;
}
.sw-policy-section {
padding: 23px 18px;
border-radius: 14px;
}
.sw-policy-section h2 {
font-size: 22px;
}
.sw-policy-contact {
padding: 36px 18px;
border-radius: 17px;
}
.sw-policy-button {
width: 100%;
}
}
SHOPIWORLDS
Refund & Returns Policy
We are committed to delivering a reliable and premium shopping
experience. Please review the conditions below before requesting a
return, refund, or exchange.
Return Window
Within 15 days of delivery
Required Condition
Unused and in original packaging
Customer Care
support@shopiworlds.com
Eligible items may be returned within 15 days from the date of
delivery.
All returned items must be unused, unworn, undamaged, and in the same
condition in which they were received, including the original packaging,
labels, accessories, and proof of purchase.
Return Eligibility
A return may be accepted when all the following conditions are met:
- The request is submitted within 15 days of delivery.
- The product has not been used, worn, washed, or altered.
- The original packaging, labels, seals, and accessories are intact.
- The customer provides the order number or proof of purchase.
- The product is not classified as a non-returnable item.
Please note: Submitting a return request does not
guarantee approval. All returned items are inspected before a refund or
exchange is confirmed.
Non-Returnable Items
For health, hygiene, safety, and quality-control reasons, the following
products cannot be returned or exchanged once opened, tried on, used, or
removed from their sealed packaging:
-
Compression garments, shapewear, postoperative garments, and intimate
apparel
- Health, personal-care, hygiene, and body-contact products
- Intimate or sanitary goods
- Food products, probiotics, supplements, and consumable items
- Products with broken or removed hygiene or security seals
- Personalized, customized, or made-to-order products
- Gift cards and downloadable or digital products
- Clearance, final-sale, or non-returnable promotional items
- Hazardous materials or flammable liquids
Compression garments may only be considered for return when they remain
completely unopened, unworn, and inside their original sealed packaging.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery. Contact
SHOPIWORLDS as soon as possible when an item arrives damaged, defective,
incomplete, or different from the item ordered.
Please include your order number and clear photographs showing the
product, packaging, shipping label, and the reported issue.
Do not use, dispose of, or return the product before receiving
instructions from our customer-care team.
How to Request a Return
-
Email
support@shopiworlds.com
with your order number and the reason for the request.
-
Include clear photographs when the item is damaged, defective, or
incorrect.
-
Wait for approval and return instructions from our customer-care team.
-
Pack the approved item securely with all original packaging, labels,
accessories, and documents.
Do not return an item without prior authorization.
Unauthorized returns may be refused or sent back to the customer.
Return Shipping
When a return is requested due to a change of mind, incorrect size
selection, or another reason not caused by SHOPIWORLDS, the customer may
be responsible for the return-delivery cost.
When SHOPIWORLDS confirms that an item was supplied incorrectly or
arrived damaged or defective, our team will advise you regarding the
available return or replacement arrangement.
Original delivery fees and additional express-delivery charges are
non-refundable unless the return results from an error confirmed by
SHOPIWORLDS.
Refund Process
After the approved return is received and inspected, we will notify you
whether the refund has been approved or rejected.
Approved refunds are issued to the original payment method. The time
required for the amount to appear may vary depending on the bank, card
provider, or payment service.
Any applicable return-delivery costs, missing-item charges, or
non-refundable delivery fees may be deducted where appropriate.
Items showing signs of use, wear, washing, damage, alteration, missing
packaging, or missing accessories may be rejected and will not qualify
for a refund.
Exchanges
Exchanges are subject to product eligibility and stock availability.
Hygiene-sensitive products cannot be exchanged once the packaging or
product seal has been opened.
To request an exchange, contact
support@shopiworlds.com
before sending the product back.
If the requested replacement is unavailable, an approved refund may be
issued according to this policy.
Order Cancellations
Contact us immediately when you need to cancel an order. We will try to
assist before the order is processed or dispatched.
Once an order has been prepared, handed to the courier, or dispatched,
cancellation may no longer be possible. The standard return conditions
will then apply after delivery.
