Privacy policy
Your Privacy Matters
We are committed to handling your personal information responsibly, transparently, and with the care expected from a trusted international shopping destination.
Privacy at SHOPIWORLDS
SHOPIWORLDS operates this online store and is referred to in this Privacy Policy as “SHOPIWORLDS,” “we,” “us,” or “our.”
This policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, contact customer care, subscribe to marketing, or otherwise interact with our services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.
Personal Information We Collect
The information we collect depends on how you interact with SHOPIWORLDS. It may include:
Identity and contact information
- Name
- Email address
- Telephone number
- Billing and delivery address
- Account login and profile details
Order and transaction information
- Products purchased or viewed
- Order numbers, order status, and purchase history
- Delivery preferences and courier information
- Refund, return, cancellation, and customer-service records
- Payment-related information necessary to complete a transaction
Device and website information
- IP address
- Browser and device type
- Operating system
- Pages viewed and actions taken on the website
- Referral source and approximate location
- Cookie identifiers and similar technologies
Communications and preferences
- Messages sent to customer care
- Product reviews and feedback
- Marketing and communication preferences
- Information submitted through forms or promotions
Payment transactions may be processed by Shopify, payment gateways, banks, or other payment-service providers. SHOPIWORLDS does not necessarily receive or retain your complete card details.
How We Use Personal Information
We may use personal information to:
- Process, confirm, fulfil, and deliver orders
- Process payments, refunds, returns, and exchanges
- Create and manage customer accounts
- Communicate order and delivery updates
- Respond to enquiries and provide customer support
- Verify transactions and help prevent fraud or misuse
- Maintain the security and performance of our website
- Improve products, services, navigation, and customer experience
- Personalize website content and product recommendations where permitted
- Send marketing communications where you have consented or where otherwise permitted by applicable law
- Meet legal, accounting, regulatory, and compliance obligations
- Establish, exercise, or defend legal rights and claims
How We Share Personal Information
We may share personal information only when reasonably necessary for the purposes described in this policy, including with:
- Shopify and service providers supporting our online store
- Payment processors, banks, and fraud-prevention providers
- Courier, fulfilment, warehouse, and delivery partners
- Email, messaging, customer-support, and communication providers
- Website hosting, analytics, advertising, and technology providers
- Professional advisers such as accountants, auditors, or lawyers
- Government authorities, regulators, courts, or law-enforcement agencies when required or permitted by law
- A purchaser, investor, or successor in connection with a lawful business reorganization, merger, acquisition, or sale
Service providers are expected to process personal information only for authorized purposes and in accordance with applicable obligations.
SHOPIWORLDS does not sell personal information in exchange for direct monetary payment. Certain advertising or analytics activities may nevertheless be treated as sharing under some privacy laws.
International Data Transfers
SHOPIWORLDS serves customers across the UAE and GCC and uses international technology, payment, fulfilment, communication, and service providers.
As a result, personal information may be processed or stored in countries outside your place of residence. Where required, we take appropriate measures to support lawful transfers and suitable protection of personal information.
How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:
- Complete and manage customer orders
- Maintain account and customer-service records
- Meet accounting, tax, legal, and regulatory obligations
- Prevent fraud, misuse, or security incidents
- Resolve disputes and enforce agreements
Retention periods may vary depending on the type of information, the nature of the transaction, applicable legal requirements, and whether an account or business relationship remains active.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable obligations.
Data Security
We use reasonable administrative, organizational, and technical measures designed to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their login credentials, use strong passwords, and notify us promptly if they suspect unauthorized use of their account.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Request restriction or cessation of certain processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy or transfer of certain information where available
- Lodge a complaint with the relevant authority
To submit a privacy request, email support@shopiworlds.com .
We may ask for reasonable information to verify your identity and protect your account before completing a request. Certain requests may be limited where information must be retained or processed for legal, security, contractual, or regulatory reasons.
Marketing Communications
Where permitted, we may send information about products, offers, availability, services, and SHOPIWORLDS updates.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting support@shopiworlds.com .
Even after opting out of marketing, you may continue to receive essential messages relating to orders, payments, delivery, security, policy updates, or customer-service requests.
Children’s Privacy
Our online store is intended for customers who can lawfully enter into purchase transactions.
We do not knowingly collect personal information from children without appropriate authorization. A parent or legal guardian who believes that a child has provided personal information may contact us to request review and appropriate action.
Third-Party Websites and Services
Our website may contain links to external websites, applications, payment providers, social-media platforms, or other third-party services.
SHOPIWORLDS is not responsible for the privacy practices, security, or content of independent third parties. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, services, technologies, legal requirements, or privacy practices.
The latest version will be published on this page with the updated revision date. Material changes may also be communicated through the website or another appropriate channel.