Legal Operator and Seller Information

SHOPIWORLDS.com is operated by EVERTRUE General Trading LLC, a company licensed in Dubai, United Arab Emirates.

Purchases made through SHOPIWORLDS are contracts between the customer and EVERTRUE General Trading LLC. SHOPIWORLDS is the commercial brand under which the online store communicates with customers and presents its products and services.

Access, Eligibility and Customer Accounts

You may use the Services only for lawful purposes and when you have the legal capacity to enter into a purchase agreement.

By placing an order, you confirm that you are at least the age of majority applicable in your country or that you are acting with the valid permission and supervision of a parent or legal guardian.

You agree to provide accurate, complete and current information, including your name, telephone number, email address, billing information, delivery address and location details.

You are responsible for maintaining the confidentiality of your account password and security credentials and for activities performed through your account.

Please contact us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to address suspected fraud, unlawful activity, security risk, abusive conduct, repeated payment disputes, or a material breach of these Terms.

Products and Product Information

We aim to present product descriptions, specifications, dimensions, sizes, ingredients, availability, photographs and other information accurately.

Screen settings, lighting and device displays may cause colours and product appearance to differ slightly from the physical product.

Product packaging, branding, labels, accessories or presentation may be updated by a manufacturer. Any such change will not affect your mandatory consumer rights when the supplied product materially differs from its description.

Product availability is not guaranteed until an order has been accepted. We may correct product information, limit quantities, withdraw products or discontinue offers where reasonably necessary.

Product use

Customers must review all product labels, sizing guidance, instructions, warnings, contraindications, storage requirements and manufacturer information before use.

Information provided on the website is general product information and is not a substitute for professional medical, pharmaceutical, nutritional or other specialist advice.

Orders and Contract Formation

Placing an order is an offer to purchase the selected products under these Terms.

An automated acknowledgement that we received your order does not by itself mean the order has been accepted.

The purchase contract is formed when we confirm acceptance, process the payment and begin preparing or dispatching the order.

We may decline or cancel an order before acceptance where reasonably necessary, including because:

• The product is unavailable or incorrectly listed.
• The price or description contains an evident error.
• Payment authorization is unsuccessful.
• The order appears fraudulent, unlawful or intended for misuse.
• Delivery cannot be completed to the supplied destination.
• A quantity restriction or regulatory requirement applies.

If we cancel an order after receiving payment, we will initiate a refund to the original payment method unless another lawful arrangement is agreed with you.

Customers must review product selections, sizes, quantities, addresses and contact details carefully before submitting an order.

Products purchased through the retail website are intended for personal or household use unless a separate commercial arrangement has been agreed in writing.

Prices, Taxes, Payment and Invoices

The applicable product price is the price displayed and confirmed at checkout when the order is placed, subject to correction of clear and genuine technical errors.

Prices, offers, delivery charges and promotional conditions may change before an order is submitted.

Taxes and delivery charges will be displayed at checkout where applicable. For international GCC orders, any customs, duties or destination charges not collected during checkout will be handled in accordance with the information displayed during the purchase process and applicable law.

You confirm that you are authorized to use the selected payment method and that the payment information provided is accurate.

Payments may be processed through Shopify, banks, payment gateways or other authorized payment-service providers. Their additional terms and verification procedures may apply.

A digital invoice or purchase record will be provided for completed transactions and will include the information required under applicable UAE law.

Shipping and Delivery

Available delivery methods, charges and estimated delivery periods are shown during checkout and explained in our Shipping Policy.

Current estimated delivery options include:

• Express delivery within selected UAE areas, subject to eligibility and courier availability.
• Standard delivery throughout the UAE.
• Express delivery to GCC countries, generally estimated at 2–3 working days after processing and courier collection.

Delivery periods are estimates and may be affected by product availability, order-verification requirements, weekends, public holidays, customs procedures, courier capacity, incorrect address information or circumstances beyond reasonable control.

You are responsible for supplying an accurate address, accessible delivery location and working telephone number.

Additional charges may apply when delivery must be repeated because the recipient was unavailable, unreachable or supplied incorrect information, provided such charges are disclosed and permitted by applicable law.

Nothing in these Terms transfers risk to the customer earlier than permitted by applicable consumer law.

Returns, Exchanges, Refunds and Cancellations

Returns, exchanges, refunds and cancellations are handled according to our Refund & Returns Policy and applicable consumer-protection law.

Certain products may be non-returnable after opening, use, removal from sealed packaging or loss of their hygienic condition. These may include:

• Compression garments and intimate apparel
• Hygiene-sensitive and body-contact products
• Food, probiotics, supplements and consumable products
• Products with broken hygiene or security seals
• Customized or personalized products
• Other products lawfully excluded for health or safety reasons

These exclusions do not remove rights available under applicable law when a product is defective, damaged, incorrectly supplied, materially different from its description or otherwise legally returnable.

Please inspect your order after delivery and contact us promptly if a product is damaged, defective, incomplete or incorrect.

Refunds approved after inspection will normally be issued to the original payment method. Processing time may depend on your bank, card issuer or payment provider.

Promotions, Discounts and Gift Offers

Promotions, discount codes, bundles, gifts and limited-time offers may be subject to separate eligibility requirements, dates, product restrictions, minimum spending requirements and usage limits.

Unless expressly stated otherwise:

• Promotional codes cannot be combined.
• A promotional code has no cash value.
• Offers apply only during the stated period.
• Offers may be limited to selected products or destinations.
• Free gifts are subject to availability.

We may correct, suspend or cancel a promotion affected by an obvious technical error, fraud, misuse or circumstances that make the offer unlawful, while respecting orders already lawfully accepted and mandatory consumer rights.

Reviews, Communications and Feedback

When you submit a product review, photograph, comment, suggestion or other feedback, you confirm that:

• You have the right to submit the material.
• The content is honest and based on your genuine experience.
• It does not infringe another person’s rights.
• It is not unlawful, defamatory, deceptive or abusive.
• It does not contain harmful software, spam or private data.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, format and display submitted feedback for operating, improving and promoting SHOPIWORLDS, subject to applicable privacy and consumer laws.

We may moderate or remove content that violates these Terms or applicable law, but we are not required to publish every submission.

Any compensation or incentive connected with a review must be disclosed clearly.

Third-Party Services and External Links

The Services may use or link to independent providers, including payment gateways, couriers, analytics services, social-media platforms, review providers and other applications.

Third-party services may have separate terms and privacy policies. We recommend reviewing them before using the relevant service or providing information directly to that provider.

A link to an external website does not mean that SHOPIWORLDS controls or endorses all content, products or practices on that website.

Nothing in this section limits our responsibility for providers acting on our behalf where applicable law makes us responsible for their conduct.

Relationship With Shopify

SHOPIWORLDS is powered by Shopify, which provides ecommerce technology used to operate the online store.

Products sold through SHOPIWORLDS are sold by EVERTRUE General Trading LLC and not by Shopify.

Shopify may process certain information and provide technical, checkout, hosting, security or payment-related functionality under its own applicable policies.

Questions concerning products, orders, delivery, returns or customer service should be directed to SHOPIWORLDS rather than Shopify.

Intellectual Property

The website design, SHOPIWORLDS branding, original text, graphics, layouts, photographs, videos, icons and other original materials are owned by or licensed to EVERTRUE General Trading LLC unless otherwise stated.

Manufacturer names, product names, logos and trademarks remain the property of their respective owners.

You may access and use the website for personal, lawful, non-commercial shopping purposes.

Without prior written authorization, you must not:

• Copy or republish substantial website content.
• Use SHOPIWORLDS branding in a misleading manner.
• Remove copyright or trademark notices.
• Scrape or systematically extract product or customer data.
• Create unauthorized derivative websites or commercial materials.
• Imply an affiliation or endorsement that does not exist.

Prohibited Uses

You must not use the Services:

• For an unlawful, fraudulent or malicious purpose.
• To violate applicable laws, regulations or third-party rights.
• To submit false payment, identity or delivery information.
• To distribute viruses, malware or harmful code.
• To interfere with website security or functionality.
• To gain unauthorized access to accounts, systems or information.
• To collect another person’s personal information unlawfully.
• To send spam or unauthorized commercial messages.
• To impersonate another person or organization.
• To manipulate reviews, promotions, pricing or checkout systems.
• To purchase products for illegal resale, export or restricted use.

We may take reasonable action to prevent or investigate prohibited conduct, including restricting access, cancelling affected orders or reporting suspected unlawful activity to the appropriate authority.

Errors, Availability and Service Changes

The website may occasionally contain typographical errors, technical problems, outdated availability information or inaccuracies relating to descriptions, prices, promotions, delivery periods or stock.

We may correct errors and update information. If a material error affects an order already submitted, we will contact you and handle the order in accordance with applicable law.

We may modify, suspend or discontinue website features where reasonably necessary for maintenance, security, legal compliance or business operations.

Warranties, Responsibility and Limitation of Liability

Nothing in these Terms excludes, restricts or attempts to waive any consumer right, statutory warranty, remedy or responsibility that cannot lawfully be excluded under UAE law or another applicable mandatory law.

Subject to those mandatory rights, the Services are provided on an available basis, and we do not guarantee that every website feature will always operate without interruption or technical error.

To the maximum extent permitted by law, SHOPIWORLDS will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed and that do not arise from our breach of a mandatory obligation.

We are not responsible for loss caused solely by:

• Incorrect information supplied by the customer.
• Unauthorized use of customer credentials.
• Failure to follow product instructions or warnings.
• Unlawful or unintended product use.
• Events outside reasonable control, subject to the remedies required by applicable law.

Any limitation in these Terms applies only to the extent permitted by law and does not apply to fraud, intentional misconduct, gross negligence, personal injury caused by legally attributable fault, or any liability that cannot lawfully be limited.

Customer Responsibility and Indemnity

You are responsible for losses reasonably resulting from your deliberate unlawful use of the Services, infringement of another person’s rights, fraudulent conduct or material breach of these Terms.

Any obligation to compensate SHOPIWORLDS applies only to the extent permitted by applicable law and does not remove or reduce your statutory consumer rights.

Privacy and Personal Information

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Shopify and other service providers may process personal information to provide hosting, checkout, payment, analytics, security, delivery and customer-support functionality.

Customers may control optional marketing communications through the available unsubscribe or preference controls.

Electronic Communications and Digital Records

You agree that order confirmations, invoices, delivery updates, policy notices, account notifications and other transaction-related communications may be provided electronically.

Electronic acceptance, checkout confirmation and digital records may be used to document transactions to the extent permitted by applicable law.

You are responsible for maintaining an active email address and telephone number so that important order communications can reach you.

Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because of material breach, fraud, unlawful conduct, security concerns or misuse of the website.

Suspension or termination does not remove rights or obligations relating to accepted orders, payments, returns, intellectual property, privacy, dispute resolution or other provisions that reasonably continue after termination.

Changes to These Terms

We may update these Terms to reflect changes in law, technology, products, services, payment methods, delivery operations or business practices.

The latest version will be published on this page with its revision date.

Material changes will apply prospectively and may be communicated through the website, email or another appropriate method where required.

Changes will not retrospectively reduce rights relating to an order already accepted unless required by law or agreed with the customer.

Severability, Waiver and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

A delay or failure to enforce a provision does not constitute a permanent waiver of that provision.

These Terms, together with the Privacy Policy, Refund & Returns Policy, Shipping Policy and any specific promotion or product conditions, form the agreement governing your use of the Services and purchases through SHOPIWORLDS.

Arabic Language

SHOPIWORLDS intends to make essential consumer information, contractual conditions and applicable policies available in Arabic, with English provided alongside them.

Where UAE law requires Arabic consumer information or an Arabic contractual version, the Arabic text will apply to the extent required by law.

Governing Law and Dispute Resolution

These Terms and purchases made through SHOPIWORLDS are governed by the laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Dubai.

We encourage customers to contact SHOPIWORLDS first so that concerns can be investigated and resolved promptly.

Nothing in these Terms prevents a customer from submitting a complaint to the competent UAE or Dubai consumer-protection authority or using another dispute-resolution right available under applicable law.

Subject to any mandatory consumer-protection jurisdiction or competent dispute-settlement procedure, disputes will be submitted to the competent courts of Dubai, United Arab Emirates.

Contact and Complaints

Questions, complaints or requests concerning these Terms, an order, a product or the Services may be sent to: